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Customer Service Engineer

Company Name:
Randstad Engineering
Our client in the Rochester/Syracuse NY area seeks a resourceful and dynamic individual who will supervise the customer Service department.
The ideal candidate will have:
i) an impressive track record of managing the day-to-day customer service operations
ii) a proven ability to organize information, schedule and tasks for self and for others
iii) the experience, drive and intuition to do whatever is needed for the customers and the
company's benefit despite resistance or obstacles
The successful candidate will be an individual with customer service experience who has a proven ability to work well throughout the organization and interacts well with customers. This person will be a key member management team and as such will work closely with the President, the VP of Operations, the Engineering Manager and the VP of Business Development in the commercial side of the business.
For more information and immediate consideration please forward a copy of your resume to Russell. .
Responsibilities for the Customer Service Engineer
The CRM is responsible for the Management of the Customer Interactions with the Company. Thisindividual will manage the Customer Service group and insure all customer requests are handled quicklyand accurately and that customer issues are resolved in a timely manner, while proactively driving sales.
Transform and institutionalize a scalable customer service andinterdepartmental processes to efficiently support customer technical needs, accurately quote andprocess customer orders, and proactively follow up opportunities.
The CRM will oversee all interactions with the customers and the global field sales representatives.
Enforce existing or implement new processes to insure customers inquiries are handledquickly and efficiently
Be responsible for developing or upgrading staff in order to accomplish long-term goals.
Insure accuracy of customer service entries and procedures.
Maximize Customer Service department's independence for quoting and technical support.
Manage the Customer issues to resolution.
Insure that customers opportunities are maximized
Requirements for the Customer Service Engineer
At least five years of experience in a customer service organization in a B2B setting
Prior experience as a supervisor / manager in similar setting
Proven experience managing work for others and setting and enforcing tasks and deadlines
Experience training / coaching others
ERP system experience
Strong proficiency with Microsoft Excel and PowerPoint
Proven ability to develop and manage key performance indicators
A degree in Business or Management is a plus but not required.
Foreign languages a plus.
Benefits
Related Words: customer service, customer service manager, sales, quotations, quotes, pricing, order processing, global field sales, developing staff, upgrading staff, oppotunity management, invoicing, collection, returns, refunds, technical support, price books, cost matrixes, technical training, sales material creation, training material, training procedures, database management, estimates, estimating, sales meetings, sales opportunities, erp, data collection, metrics, sales optimization, md&a, financial audits, weekly bookings, funnel calls, supervisor, manager, training, coaching,
Company Description:
Randstad is a $22.5 billion global provider of HR services and the second largest staffing organization in the world. From temporary staffing to permanent placement to in-house, professionals, search & selection, and HR Solutions, Randstad holds top positions around the world and has approximately 31,100 corporate employees working from its nearly 4,700 branches and in-house locations in 40 countries.

We are a company built on a deep network of expertise that crosses industries and geographies. We recognize that talent comes in different forms, that every business has its unique challenges and opportunities. And our recruiting experts are skilled at marrying talent and business--identifying the ideal professionals for an organization's culture and its teams, its needs and its goals.

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