Customer Service - Chat Support Consultant

Company Name:
Sutherland Global Services
Sutherland Global Services is in need of experienced Customer Support Chat Consultants to join our dynamic team for this upcoming tax season. If you are a self-motivated, team-oriented and career-oriented person who seeks to achieve a high level of success, then do not miss this opportunity! We provide paid training to prepare you for success in this position. Our industry-leading benefits are just one way that we invest in our team to enhance your phenomenal career opportunities at Sutherland Global Services.
As a Customer Support Chat Consultant, you will be answering inbound calls and/or multiple simultaneous live chat sessions to provide exceptional customer service to consumers. Consultants also provide tier 1 troubleshooting on a variety of products and services. As a Customer Support Chat Consultant you will also have the opportunity to:
Multi-task and interact with several contacts simultaneously via live chat
Communicate suggestions for program enhancement to the Program Manager or Supervisor
Receive paid training to prepare you to meet and exceed all client and company performance specifications
Act with the highest degree of professionalism to ensure an exceptional customer experience
High School diploma or GED
Demonstrated ability to perform at a high level, to support our high volume of inbound calls
Excellent verbal and written communication skills; proficient reading skills required
Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
Bilingualism a plus
Our ideal candidate is self-motivated, flexible, team-oriented, organized and prompt. Were looking for someone who will be here, on time, for every shift, ready to succeed in a fast-paced work environment.
If this sounds like you, dont hesitate!
Apply Today!

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.