Control Center Specialist - $20/hr Shift Differentials and Hiring Bonus
2ND SHIFT, 3RD SHIFT & WEEKEND PAY RATE DIFFERENTIALS Rapid Response acknowledges the sacrifices our employees make when supporting our customers during all hours of the day, overnight, and weekendsIn recognition of that commitment, we are offering shift differentials for hours worked outside of standard business hoursFor hours worked between Monday - Friday 6:
01am 4:
59pm, $20/hr (base pay rate) For hours worked between 5:
00pm and 9:
00pm, $0.
50/hrFor hours worked between 9:
01pm and 6:
00am (Overnight), $1.
00/hr For hours worked Saturday & Sunday between midnight and 11:
59pm, $1.
00/hr Role Summary In our line of work, customer service means so much more as we are the voice of reassurance on the other lineWhile our call center never closes and CSR's work rotating holidays and weekends, you'll maintain a steady work scheduleRapid's presence in the industry is growing as we continue to shape and define what alarm monitoring meansUsing the most modern technology in our monitoring center, our team protects life and property in countless communities by responding to alarm activations, immediately contacting customers and providing necessary assistance; including confirming a false alarm and dispatching first responders in the case of a true emergencyAs an essential member of our team, you will also provide excellent customer service over the phone to ensure the satisfactory resolution of any questions or concerns regarding customers' alarm systemsNo prior industry experience is necessary We pride ourselves in our training and provide fully paid, extensive 4-week instruction in our state-of-the-art classroom training environmentLocation On site in Syracuse, NYStart dates Available Start your 4-week training on one of the dates below:
August 21, 2023 (8:
00am - 4:
30pm) September 11, 2023 (8:
00am - 4:
30pm) Responsibilities Successfully complete all required training and follow company protocols and procedures Processes inbound/outbound calls from customers and authority agencies in a call center setting Provides detail-oriented customer service and empathetic support to our customers with a sense of urgency Responds to, verifies, and dispatches on emergency signals Handles security alarm activations for residences and businesses in a professional manner Multitask and remain calm in various emergency situations Qualifications Associate degree, equivalent Military, or 2 years of relevant work experience in customer service Proficient computer, written, and verbal skills Successful post-offer drug screen COVID-19 Requirements Must be vaccinated:
2 doses of Pfizer/Moderna or 1 dose of Johnson & Johnson, completed at least 2 weeks prior to start date Available Positions Full-Time :
We pay a $500 hiring bonus to all new Customer Service Representatives (CSR) after 90 days of employment Part-Time :
We pay a $250 hiring bonus to all new Customer Service Representatives (CSR) after 90 days of employment Overnight:
We pay a $500 or $250 hiring bonus to all new Customer Service Representatives (CSR) after 90 days of employment; shift differential offered for overnightSpanish Bilingual :
In addition to the hiring bonus, we pay all new Spanish Bilingual Customer Service Representatives (CSR) a base pay rate of $21/hrAfternoon and overnight shift differentials also applyWhat awaits you at Rapid Response Annual salary increases and performance bonuses Medical, Dental, Vision, and 401k Additional compensation for special skills, particularly:
bilingual in Spanish, and active EMD or EMT certification Paid Vacation and Sick Time Internal advancement opportunities Wellness Program Wellness DAYS OFF About Rapid Response Rapid Response Monitoring is a national leader in the monitoring of alarms and security systemsDesignated as an Essential Business by the Department of Homeland Security, we are dedicated to protecting life and propertyFounded and headquartered in Syracuse since 1992, with offices in California and NevadaOur growing organization serves as a critical response center focused on protecting life, residences, and businessesWhether it's a kitchen fire, an intruder at a business, a family member experiencing a medical emergency, or preventative non-emergency customer service conversations, our heroes are here to serve every day - 24/7, 365 days a yearSupported by teams of experts in their respective fields, our highly trained specialists are the monitoring backbone for thousands of alarm companies across the countryIf you are in search of a unique, rewarding career opportunity in an industry like no other, join TeamRapid Located in Franklin Square, Rapid Response prides itself as a newly remodeled state-of-the-art facility containing ultra-modern technologyFrom touch-free entrances and continual sanitization to iPad break rooms and comfortable lounge areas, our employees enjoy a pristine and contemporary work environmentAdditional Information Rapid Response offers a competitive compensation and benefits package and dynamic and professional work environmentsWe also offer continued growth through our internal advancement opportunitiesFor more information, view our website at https:
//www.
rrms.
com/careers/Rapid Response is an Equal Opportunity EmployerCSD1 INDRR3 PI227515720 Recommended Skills Training Recruitment Communications Onboarding Communicating With Candidates Good People Management Estimated Salary: $20 to $28 per hour based on qualifications.
01am 4:
59pm, $20/hr (base pay rate) For hours worked between 5:
00pm and 9:
00pm, $0.
50/hrFor hours worked between 9:
01pm and 6:
00am (Overnight), $1.
00/hr For hours worked Saturday & Sunday between midnight and 11:
59pm, $1.
00/hr Role Summary In our line of work, customer service means so much more as we are the voice of reassurance on the other lineWhile our call center never closes and CSR's work rotating holidays and weekends, you'll maintain a steady work scheduleRapid's presence in the industry is growing as we continue to shape and define what alarm monitoring meansUsing the most modern technology in our monitoring center, our team protects life and property in countless communities by responding to alarm activations, immediately contacting customers and providing necessary assistance; including confirming a false alarm and dispatching first responders in the case of a true emergencyAs an essential member of our team, you will also provide excellent customer service over the phone to ensure the satisfactory resolution of any questions or concerns regarding customers' alarm systemsNo prior industry experience is necessary We pride ourselves in our training and provide fully paid, extensive 4-week instruction in our state-of-the-art classroom training environmentLocation On site in Syracuse, NYStart dates Available Start your 4-week training on one of the dates below:
August 21, 2023 (8:
00am - 4:
30pm) September 11, 2023 (8:
00am - 4:
30pm) Responsibilities Successfully complete all required training and follow company protocols and procedures Processes inbound/outbound calls from customers and authority agencies in a call center setting Provides detail-oriented customer service and empathetic support to our customers with a sense of urgency Responds to, verifies, and dispatches on emergency signals Handles security alarm activations for residences and businesses in a professional manner Multitask and remain calm in various emergency situations Qualifications Associate degree, equivalent Military, or 2 years of relevant work experience in customer service Proficient computer, written, and verbal skills Successful post-offer drug screen COVID-19 Requirements Must be vaccinated:
2 doses of Pfizer/Moderna or 1 dose of Johnson & Johnson, completed at least 2 weeks prior to start date Available Positions Full-Time :
We pay a $500 hiring bonus to all new Customer Service Representatives (CSR) after 90 days of employment Part-Time :
We pay a $250 hiring bonus to all new Customer Service Representatives (CSR) after 90 days of employment Overnight:
We pay a $500 or $250 hiring bonus to all new Customer Service Representatives (CSR) after 90 days of employment; shift differential offered for overnightSpanish Bilingual :
In addition to the hiring bonus, we pay all new Spanish Bilingual Customer Service Representatives (CSR) a base pay rate of $21/hrAfternoon and overnight shift differentials also applyWhat awaits you at Rapid Response Annual salary increases and performance bonuses Medical, Dental, Vision, and 401k Additional compensation for special skills, particularly:
bilingual in Spanish, and active EMD or EMT certification Paid Vacation and Sick Time Internal advancement opportunities Wellness Program Wellness DAYS OFF About Rapid Response Rapid Response Monitoring is a national leader in the monitoring of alarms and security systemsDesignated as an Essential Business by the Department of Homeland Security, we are dedicated to protecting life and propertyFounded and headquartered in Syracuse since 1992, with offices in California and NevadaOur growing organization serves as a critical response center focused on protecting life, residences, and businessesWhether it's a kitchen fire, an intruder at a business, a family member experiencing a medical emergency, or preventative non-emergency customer service conversations, our heroes are here to serve every day - 24/7, 365 days a yearSupported by teams of experts in their respective fields, our highly trained specialists are the monitoring backbone for thousands of alarm companies across the countryIf you are in search of a unique, rewarding career opportunity in an industry like no other, join TeamRapid Located in Franklin Square, Rapid Response prides itself as a newly remodeled state-of-the-art facility containing ultra-modern technologyFrom touch-free entrances and continual sanitization to iPad break rooms and comfortable lounge areas, our employees enjoy a pristine and contemporary work environmentAdditional Information Rapid Response offers a competitive compensation and benefits package and dynamic and professional work environmentsWe also offer continued growth through our internal advancement opportunitiesFor more information, view our website at https:
//www.
rrms.
com/careers/Rapid Response is an Equal Opportunity EmployerCSD1 INDRR3 PI227515720 Recommended Skills Training Recruitment Communications Onboarding Communicating With Candidates Good People Management Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
